Contact us

Below are options for contacting us. If you have a general query it might be worth checking out our top FAQs below, as these may answer your query.


Top FAQs


Your order will be despatched from our warehouse as soon as possible. Delivery timings depend on the destination

Deliveries within Lagos Cities is #800, #1200 for Ibadan, Abuja, Abeokuta and Port Harcourt and #1500 for other Cities in Nigeria
You need to register an account with the HiFL Store for you to place an order. Also please note that access to account information and order status is only available online to registered users
You cannot manually amend your order. You will have to immediately e-mail us with you order id number. Please enter "Urgent Order Amend" in the subject field. We cannot guarantee that we will be able to amend any orders placed.
Yes, your order can be sent to an alternative address. As a registered customer, you can add multiple addresses to your account and use any of these as your default Shipping Address. Check your dashboard and then “View Address Book”. Add in new addresses and set one as a default shipping address.
You can cancel your order right up until it leaves our warehouse, at which point you will be notified. To cancel go to 'My Orders', select your order and click on the red cancel button

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