Frequently asked questions

Are you curious about something? Do you have some kind of problem with our products?


Your order will be despatched from our warehouse as soon as possible. Delivery timings depend on the destination

Deliveries within Lagos Cities is #800, #1200 for Ibadan, Abuja, Abeokuta and Port Harcourt and #1500 for other Cities in Nigeria
You need to register an account with the HiFL Store for you to place an order. Also please note that access to account information and order status is only available online to registered users
You cannot manually amend your order. You will have to immediately e-mail us with you order id number. Please enter "Urgent Order Amend" in the subject field. We cannot guarantee that we will be able to amend any orders placed.
Yes, your order can be sent to an alternative address. As a registered customer, you can add multiple addresses to your account and use any of these as your default Shipping Address. Check your dashboard and then “View Address Book”. Add in new addresses and set one as a default shipping address.
You can cancel your order right up until it leaves our warehouse, at which point you will be notified. To cancel go to 'My Orders', select your order and click on the red cancel button
We accept Visa, Verve and MasterCard.
Dependent on the country you are entering the site from, we accept the following currencies Naira, GBP, Euro, American Dollars, Canadian Dollar, West African CFA, Saudi Riyal, Rand, Zambian Kwacha, Chinese Yuan and Japanese Yen.
No, unfortunately we do not accept cheques or postal orders.
Yes, these are all possible. You can cancel your order right up until the moment it is despatched from the warehouse, you can do this through the 'My Orders' section on “My Account”, select your order and click on the red cancel button. If the cancel button is no longer red, your order is being processed and we are unable to cancel. If you have received your order and want a refund or to exchange, you can do this by returning the product to us.
We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.
Please note we cannot give refunds or exchanges on personalised kits.
If you believe you have a faulty product for whatever reason, please contact us and lets us know via the Contact Us page or use the returns link in Returns Policy page.
Within Lagos Cities ₦800
Ibadan, Abeokuta, Port Harcourt and Abuja ₦1200
Other Nigeria Cities ₦1500
Most of our courier services require a signature upon delivery which, unfortunately, means we are unable to send orders to PO Box addresses.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information before ordering.